In 1994, the company began to examine its place in the search industry and to re-engineer itself to maximize customer satisfaction.  Among the questions we asked ourselves were these:
 
How can we add value to a client's search and recruiting efforts?
 
What sort of traits or behaviors does a client seek in their search firm?
 
Why would clients change search firms? What would have to happen for a client to use the same search firm twice? Three times? All the time?
 
How do we develop enduring and efficient relationships with clients?
 
How do we eliminate those facets of the traditional search "agency" that clients don't like?
 
Did our re-engineering succeed?  There is no clearer indication of the improvement in the quality of service we provide then to realize that, in 1993, Denson & Associates submitted over 22 resumes to a client to achieve a placement.  That number has dropped steadily over the years as a direct result of our re-engineering efforts.   Today we submit, on average, eight candidates for your review per successful placement.

Further, the number of interviews our clients have had to conduct in order to fill their position has dropped steadily.  In 1993, our clients interviewed just under six candidates to fill their position.  This number now hovers around four--only four interviews to get the candidate you want on board.

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